I am Vikram Sethi, CEO of Lumen Ledger (fictional), a 180-person fintech software company. Neha Iyer has been my Chief of Staff for three years, and I recommend her for your Chief of Staff role without reservation.
Neha is the person I trusted most with decisions I could not attend. When she joined, our leadership team had goals but no rhythm. Within a month she set up quarterly OKRs, a 45-minute weekly review and a decision log. Over the next year, the share of quarterly priorities we delivered on time went from 5 of 9 to 8 of 9.
She also delivers across teams she does not manage. Last year she led our analysis of six possible new cities, got sales, product and finance to agree on a two-city pilot, and ran it. The pilot reached payback in five months against a six-month target.
Her judgement is what I will miss most. She tells me in private when I am wrong, and supports the decision in public once it is made. She worked on our reorganisation and our last fundraise for months before either was announced, and nothing leaked. My leadership team respects her because she is fair to every function.
Neha is ready for a bigger remit, and I would hire her again. Please email or call me if I can help.
Vikram Sethi, CEO, Lumen Ledger (fictional) · vikram@example.com