Contact Us
Get in touch with our support team
Get Support
Our dedicated support team is here to help you with any questions or issues you may have. We're committed to providing excellent customer service and ensuring your success with our platform.
Contact Methods
Email Support
Contact:
shantanu@tough-tongue.com
Response time: 24-48 hours
Support Hours
Email Support
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Emergency Support
Critical issues: 24/7 response
Service outages: Immediate response
Security issues: Immediate response
What to Include in Your Message
To help us assist you more effectively, please include:
- Your account email address
- Detailed description of the issue or question
- Steps you've already taken to resolve the issue
- Screenshots or error messages (if applicable)
- Browser and device information (for technical issues)
- Expected vs. actual behavior
Frequently Asked Questions
How do I reset my password?
Use the "Forgot Password" link on the login page, or contact support for assistance.
Can I export my resume data?
Yes, you can download your resume in multiple formats from your dashboard.
Is my data secure?
Yes, we use industry-standard encryption and security measures to protect your information.
Do you offer refunds?
Yes, we offer a 7-day money-back guarantee for premium services. See our refund policy for details.
Mailing Address
Email: shantanu@tough-tongue.com