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Towards Future-Aligned Pricing for Voice AI: Why Per-Minute Beats Per-Seat

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Legacy software charges per seat. AI does not sit in a seat. Charging per seat for an AI agent that can handle 1,000 concurrent calls makes no sense. This article explains why per-minute pricing is the only model that aligns vendor and customer incentives for voice AI — and provides a transparent breakdown of what a voice AI minute actually costs.

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